Job Description:
The Provider Phone Representative is responsible for answering incoming calls from customers while ensuring a high level of customer service and maximizing productivity.
Responsibilities:
· Respond to complex customer calls
· Resolve customer service inquiries which could include:
· Benefit and Eligibility information
· Billing and Payment issues
· Customer material requests
· Physician assignments
· Authorization for treatment
· Explanation of Benefits (EOB)
· Provide excellent customer service
· Constantly meet established productivity, schedule adherence, and quality standards
Qualifications:
· 1 year of customer service experience analyzing and solving customer problems, OR 1 year of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties
· An education level of at least a high school diploma or GED OR 10 years of equivalent working experience
· Authorization to work in the United States
· Available to work 40 hours per week anytime within the operating hours of the site
· Prior stable work experience
· Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
· Ability to navigate a computer while on the phone
· Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product
· Ability to remain focused and productive each day though tasks may be repetitive
Physical Requirements and Work Environment:
· Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer
· Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity