AAA - St. Louis
Come Join AAA Missouri/St. Louis in Our Roadside Assistance Service Call Center As A Member Service representative.
We've been serving the public for over 100 years. Members can count on AAA for emergency road service response 24 hours a day, 365 days a year, anywhere in the United States and Canada. We are currently seeking qualified applicants to fill part-time positions on our 7:00am - 3:00pm and 3:00pm - 11:00pm shifts. These positions work 22.5 hours (3 days) per week. We are also seeking qualified applicants to fill dispatch positions in our Roadside Assistance Service call center. Full-time dispatch positions are available on our 7:00am - 3:00pm and 3:00pm - 11:00pm shifts. At AAA we strive to provide legendary customer service. We focus on being prompt, courteous, knowledgeable and respectful with every call, every contact, every time. We're seeking dedicated individuals who have a strong commitment to customer service, proven communication skills with a diverse customer base, and strong attention to detail. Candidates must also be reliable, enthusiastic in their work and have a proven stable work history.
Applicants must meet or be proficient in the following areas:
· One or more years of customer service experience.
· Available to work weekends and holidays.
· Proficient in Windows based applications.
· Type at least 28 words per minute.
· Good geographical knowledge and can utilize AAA maps and/or PC based map programs.
· Basic automotive knowledge or ability to learn automotive concepts (i.e. automotive trouble shooting and/or problem solving to help get our members back on the road).
· Able to demonstrate a pleasant and professional tone over the telephone.
· Ability to respond to a member's emotional state (e.g., calming down someone who is angry, providing reassurance to someone who is fearful, etc.)
· Effective analytical, written and oral communication skills to enable accurate completion of assignments, proper handling of problem situations and constructive interaction with others. This includes excellent grammar and vocabulary.
Because all Member Service Representatives must adhere to our Call Center attendance policy, excellent attendance is of the highest priority with this position. Successfully complete prescreen testing. Salaried positions include a full benefits package including; medical, dental, vision, paid vacation/sick, and 401(k).
IF YOU ARE LOOKING FOR A CAREER OPPORTUNITY IT'S EASY!